Privacy Policy

1. Introduction

World Wide Sourcing Pte. Ltd. ("Company", "we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (including all subdomains) or use our sourcing, logistics, freight forwarding, and IT services (collectively, "Services").

We are committed to complying with the Singapore Personal Data Protection Act (PDPA) and, where applicable, the EU General Data Protection Regulation (GDPR). By accessing our website or using our Services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide:

• Contact Information: Name, email address, phone number, company name, job title.
• Shipping & Logistics Data: Delivery addresses, cargo details, supplier information, customs documentation.
• Account Credentials: Username and password (if you register for our client portal).
• Communication Data: Messages, inquiries, and feedback you send to us.

Automatically Collected Information:

• Device & Browser Data: IP address, browser type, operating system, device identifiers.
• Usage Data: Pages visited, time spent, links clicked, referral URLs.
• Cookies & Tracking Technologies: We use cookies to enhance user experience and analyze site traffic.

3. How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and improve our sourcing, logistics, and IT services.
• To process shipments, arrange freight, and handle customs clearance.
• To respond to your inquiries, provide quotes, and offer customer support.
• To send administrative information (order confirmations, shipping updates, invoices).
• To send promotional communications (you may opt out at any time).
• To comply with legal obligations (customs declarations, tax reporting).
• To detect, prevent, or investigate security breaches or fraudulent activity.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

• Service Providers: Freight carriers, customs brokers, warehousing partners, IT providers who assist in delivering our Services (contractually bound to protect your data).
• Legal & Regulatory Authorities: When required by law, court order, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred (with notice).

All third parties are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., for customs records, tax auditing). Typically, we retain shipping and transactional data for up to 7 years. Contact information for marketing purposes is retained until you request deletion or unsubscribe.

6. Data Security

We implement industry‑standard security measures to protect your information, including:

• Secure socket layer (SSL) encryption for data transmission.
• Restricted access to personal data on a need‑to‑know basis.
• Regular security audits and vulnerability assessments.
• Physical security at our office and warehouse locations.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights (PDPA & GDPR)

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data (subject to legal retention obligations).
• Objection: Object to processing for direct marketing or legitimate interests.
• Data Portability: Request transfer of your data to another organization.

To exercise these rights, contact us at Info@worldwidesourcing.org. We will respond within 30 days as required by Singapore PDPA.

8. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. You can control cookies through your browser settings (disable or delete cookies). However, disabling cookies may affect the functionality of our website.

Types of cookies we use:

• Essential Cookies: Required for basic site functions.
• Analytics Cookies: Google Analytics to understand user behavior.
• Preference Cookies: Remember your language or region preferences.

9. Third‑Party Links

Our website may contain links to third‑party websites (e.g., social media platforms, carrier tracking portals). We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

11. International Data Transfers

As a global logistics provider, your information may be transferred to and processed in countries outside your residence (including China, Singapore, USA, and EU). We ensure appropriate safeguards are in place, such as standard contractual clauses or reliance on adequacy decisions, to protect your data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by a new "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of our Services after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

World Wide Sourcing Pte. Ltd.
7 Temasek Boulevard, #12-07
Suntec Tower One, Singapore 038987
Info@worldwidesourcing.org